Your privacy on Konta

1. Who we are

Konta is operated by Ideaplexa LLC, a company organised under the laws of the United States of America. Ideaplexa LLC is the data controller for the personal data described in this policy. Konta is currently available as a product for people in Cyprus.

Contact:support@ideaplexa.com

2. What we collect

When you use Konta, we collect the following personal data:

• Account details— your Cyprus phone number and a one-time verification code (OTP), so we can confirm it belongs to you.
• Profile details— first name, profile photo, and your area or city in Cyprus.
• Request content— what you ask for, where, and when; responses you make; receipts you upload for purchases; and any messages within a request.
• Approximate location— your area and a coarse latitude/longitude so the feed can show requests nearby. We do not collect precise, continuous background location.
• Device and notification data— a push-token used to deliver notifications, and platform (iOS/Android) so we can send them correctly.
• Trust and safety data— ratings, reviews, reports, and blocks, so the community stays safe.

3. Why we process your data

We process your personal data to provide and improve Konta:

• To create and secure your account (phone OTP).
• To let you post requests, respond, choose a helper, and complete a request.
• To show relevant requests near you and deliver notifications.
• To keep the community safe — reviews, reporting, blocking, and moderation.
• To comply with legal obligations and to protect our and others' rights.

Where GDPR applies, our lawful bases are performance of a contract (providing the service), legitimate interest (keeping the community safe and operating the service), consent (where we ask for it, such as notifications or location), and legal obligation.

4. What we do NOT do

• We do not sell your personal data.
• We do not process payments or hold funds — payments between users happen directly between you.
• We do not track precise location in the background.
• We do not verify government ID, and we do not collect ID documents.
• We do not share your phone number or exact address publicly — they are only revealed to a chosen helper after you select them.

5. Who we share data with

• Other Konta users— your profile name, photo, and area are visible to others so people can help you. Your phone number is only shared with a helper after you respond to their request, or to a requester after you respond.
• Service providers— Cloudflare (hosting, D1 database, R2 image storage, Workers), Twilio (SMS delivery), Expo (push notifications via APNs/FCM). They process data only to operate the service.
• Authorities— only where required by law or to protect rights and safety.

6. Where your data is stored

Your data is stored on Cloudflare infrastructure, which may be in the United States, the European Union, or other regions depending on Cloudflare's network. When we transfer data outside the EEA, we rely on appropriate safeguards such as the EU Standard Contractual Clauses. If you are in Cyprus, your data may therefore leave the EEA; we take steps required by applicable law for such transfers.

7. How long we keep data

We keep your personal data only as long as needed to provide the service or as required by law. Request history and review data are retained to keep the community trustworthy and resolve disputes. When you delete your account, we delete your account data as described below.

8. Your rights

If you are in the EU/EEA (including Cyprus), you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request erasure ("the right to be forgotten").
• Restrict or object to processing.
• Data portability.
• Withdraw consent at any time.
• Lodge a complaint with a supervisory authority (in Cyprus, the Office of the Commissioner for Personal Data Protection).

To exercise any of these, emailsupport@ideaplexa.com. We respond within one month.

9. Account deletion

You can delete your account at any time from the app (underYou→ Delete my account). This removes your account and your personal data. You may also request deletion by emailingsupport@ideaplexa.com. Some data may be retained where required by law or for safety and moderation (for example, to prevent abuse), and we keep it only as long as necessary for those purposes.

10. Children

Konta is for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe a child under 18 has provided us data, contact us and we will delete it.

11. Security

We use reasonable technical and organisational measures to protect your data — including encrypted connections, signed short-lived upload links, and restricted access. No method of transmission over the internet is completely secure.

12. Changes to this policy

We may update this policy. If we make material changes, we will notify you in the app or by email before they take effect. Continued use of Konta after changes means you accept the updated policy.

13. Contact

Questions, complaints, or requests:support@ideaplexa.com. Ideaplexa LLC is the data controller for Konta. Registered office: 30 N Gould St, Ste N, Sheridan, WY 82801, United States.